E-commerce CAC benchmarks, including broad average customer acquisition cost ranges, vertical differences and blended vs channel CAC definitions.
Category: E-commerce Statistics
Discount rate benchmarks for e-commerce, including category-level holiday discount peaks, campaign planning use cases and margin-risk interpretation.
Free shipping threshold benchmarks for e-commerce, including category-level minimum order values, shopper expectations and margin logic.
Shipping cost share of order value benchmarks for e-commerce, including delivery fee ratios, margin risk and free shipping implications.
AI chatbot conversion rate statistics covering assistant-assisted purchases, guided selling, customer service automation, product questions, conversion lift and attribution caveats.
AI customer service adoption statistics covering support automation, AI agents, chatbots, WISMO questions, returns support, agent assist and customer trust in e-commerce.
