Category: E-commerce Statistics

Free shipping threshold benchmarks for e-commerce, including category-level minimum order values, shopper expectations and margin logic.

Shipping cost share of order value benchmarks for e-commerce, including delivery fee ratios, margin risk and free shipping implications.

International shipping cost benchmarks for e-commerce, covering cross-border delivery friction, duties, taxes, DDP/DDU and landed-cost transparency.

Paid search share of traffic benchmarks for e-commerce, including Q4 2025 paid search share, paid marketing dependency and paid search conversion context.

AI chatbot conversion rate statistics covering assistant-assisted purchases, guided selling, customer service automation, product questions, conversion lift and attribution caveats.

AI customer service adoption statistics covering support automation, AI agents, chatbots, WISMO questions, returns support, agent assist and customer trust in e-commerce.